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Updated Date: April 24, 2026
Brand Name: Promise Moissanite
Legal Entity: JYJE BIOLOGICAL TECH LIMITED (碱益佳兒生物科技有限公司)
Promise Moissanite (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.promisemoissanite.com (the “Site”) or make a purchase.
1. Company Information
Registered Office:
Unit 04, 7/F, Bright Way Tower
No.33 Mong Kok Road, Kowloon
Hong Kong
Customer Support Email: support@promisemoissanite.com
Support Hours: Monday–Friday, 10:00 AM – 5:00 PM (Hong Kong Time)
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when using our Site, including:
- Identity & Contact Data: Full name, email address, phone number
- Order Information: Billing address, shipping address, purchase details
- Customer Support Data: Any information you provide when contacting us
2.2 Automatically Collected Data (Cookies & Tracking)
We use cookies and similar technologies to:
- Maintain your shopping cart and preferences
- Improve website performance and usability
- Analyze traffic and customer behavior
You may disable cookies through your browser settings; however, some features of the Site may not function properly.
3. How We Use Your Information
We process your personal data for legitimate business purposes, including:
- Order Fulfillment: Processing payments, shipping orders, and providing tracking updates
- Customer Service: Handling inquiries, returns, exchanges, and warranty support
- Marketing Communications: Sending promotional emails (only if you opt-in; you may unsubscribe at any time)
- Fraud Prevention & Security: Detecting unauthorized transactions and protecting our platform
- Legal Compliance: Meeting applicable regulatory and legal obligations
4. Sharing of Information
We do not sell your personal data.
We only share your data with trusted third parties necessary to operate our business:
- Payment Processors: Payments are securely processed via WooCommerce Payments (powered by Stripe). We do not store full payment card details on our servers.
- Shipping & Logistics Providers: Such as FedEx, DHL, and UPS, to deliver your orders
- Technology & Marketing Providers: Email service providers and analytics tools used to improve our services
All third-party providers are required to handle your data securely and in accordance with applicable laws.
5. International Data Transfers
As an international business headquartered in Hong Kong, your information may be transferred to and processed in jurisdictions outside your country of residence, including regions where our logistics and service providers operate.
By using our Site, you acknowledge and consent to such cross-border data transfers.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill your order and provide after-sales support
- Maintain records for warranty and customer service purposes
- Comply with legal, tax, and accounting obligations
You may request deletion of your personal data, subject to legal limitations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted payment processing
- Secure server infrastructure
- Restricted access to personal information
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction (including the European Union and California), you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain types of processing
To exercise your rights, please contact us at support@promisemoissanite.com.
9. Age Restrictions
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Promise Moissanite Customer Support
Email: support@promisemoissanite.com
Website: www.promisemoissanite.com
Registered in Hong Kong under JYJE BIOLOGICAL TECH LIMITED