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Effective Date: April 24, 2026
Brand Name: Promise Moissanite
Legal Entity: JYJE BIOLOGICAL TECH LIMITED (碱益佳兒生物科技有限公司)
At Promise Moissanite, we stand behind the craftsmanship and quality of our jewelry. This Warranty & Guarantee Policy outlines the coverage provided for your purchase.
1. Limited Warranty Coverage
We offer a 12-month limited warranty from the date of delivery.
This warranty covers:
- Manufacturing defects in materials or workmanship
- Loose stones due to production issues
- Structural faults under normal use
If a covered issue occurs within the warranty period, we will:
- Repair the item free of charge, or
- Replace the item if repair is not feasible
2. What Is Not Covered
This warranty does not cover:
- Normal wear and tear (e.g., scratches, tarnishing)
- Accidental damage, impact, or misuse
- Improper storage or care
- Unauthorized repairs or modifications
- Loss or theft of the item
- Ring resizing or personal adjustments made after delivery
3. Lifetime Support (Non-Warranty Services)
Even after the warranty period, we continue to support our customers.
We offer lifetime maintenance services, including:
- Cleaning and polishing
- Stone tightening
- Minor repairs
These services may be subject to a reasonable service fee and shipping costs.
4. Warranty Claim Process
To submit a warranty claim:
- Contact us at support@promisemoissanite.com
- Provide your order number and a description of the issue
- Include clear photos or videos for assessment
Once approved, we will provide instructions for returning the item.
5. Shipping for Warranty Claims
- Customers are responsible for shipping the item to our service center
- If the issue is confirmed as a manufacturing defect, we will cover the cost of return shipping after repair or replacement
- We recommend using a trackable and insured shipping method
6. Inspection & Resolution
All returned items will be inspected by our team.
We reserve the right to:
- Determine whether the issue qualifies under warranty
- Repair instead of replace where appropriate
- Offer a partial solution if the issue is outside warranty coverage
7. Satisfaction Guarantee
We want you to feel confident in your purchase.
If you are not satisfied with your item upon receipt, please refer to our Refund and Returns Policy, which allows eligible returns within 14 days of delivery.
8. Important Notes
- This warranty is valid only for purchases made through our official website
- Proof of purchase is required for all warranty claims
- All services are handled through our international service center
9. Contact Information
For any warranty-related inquiries:
Promise Moissanite Customer Support
Email: support@promisemoissanite.com
Website: www.promisemoissanite.com
Registered in Hong Kong under JYJE BIOLOGICAL TECH LIMITED