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Effective Date: April 24, 2026
Brand Name: Promise Moissanite
Legal Entity: JYJE BIOLOGICAL TECH LIMITED (碱益佳兒生物科技有限公司)
Welcome to Promise Moissanite. These Terms of Service (“Terms”) govern your access to and use of our website www.promisemoissanite.com (the “Site”) and the purchase of our products.
By accessing our Site or placing an order, you agree to be bound by these Terms.
1. Company Information
Registered Office:
Unit 04, 7/F, Bright Way Tower
No.33 Mong Kok Road, Kowloon
Hong Kong
Customer Support Email: support@promisemoissanite.com
Support Hours: Monday–Friday, 10:00 AM – 5:00 PM (Hong Kong Time)
2. Eligibility
By using this Site, you confirm that:
- You are at least 18 years old or the legal age of majority in your jurisdiction
- You have the legal capacity to enter into a binding agreement
3. Products & Descriptions
We strive to ensure that all product descriptions, images, and specifications are accurate. However:
- Minor variations in color, size, or appearance may occur due to screen settings or manufacturing processes
- We do not guarantee that product images are an exact representation of the final product
All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
4. Pricing & Payments
- All prices are displayed in the selected currency and may be subject to change without notice
- Payments are processed securely via third-party payment providers (e.g., Stripe)
- By submitting payment information, you represent that you are authorized to use the payment method
We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
5. Order Acceptance & Cancellation
- All orders are subject to acceptance and availability
- We reserve the right to cancel or refuse any order at our sole discretion
Orders may be canceled within 12 hours of purchase. After this period, orders may have entered processing and cannot be canceled.
6. Shipping & Delivery
- We offer international shipping
- Delivery times are estimates and may vary due to customs, logistics delays, or external factors beyond our control
We are not responsible for:
- Delays caused by shipping carriers
- Customs clearance processes
- Incorrect shipping information provided by the customer
Customers are responsible for any applicable customs duties, taxes, or import fees.
7. Returns, Refunds & Exchanges
All returns and refunds are governed by our Refund and Returns Policy, which forms part of these Terms.
By placing an order, you agree to the conditions outlined in that policy, including return eligibility, timelines, and shipping responsibilities.
8. Intellectual Property
All content on this Site, including text, images, logos, product designs, and graphics, is the property of Promise Moissanite or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Site
- Our total liability shall not exceed the amount paid for the product in question
10. Disclaimer
All products and services are provided “as is” and “as available” without warranties of any kind, except where required by law.
We do not guarantee that:
- The Site will be uninterrupted or error-free
- Any defects will be corrected immediately
11. Indemnification
You agree to indemnify and hold harmless Promise Moissanite and its affiliates from any claims, damages, or expenses arising from:
- Your misuse of the Site
- Your violation of these Terms
- Your breach of any applicable laws
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.
Your continued use of the Site constitutes acceptance of the updated Terms.
14. Contact Information
If you have any questions about these Terms, please contact us:
Promise Moissanite Customer Support
Email: support@promisemoissanite.com
Website: www.promisemoissanite.com
Registered in Hong Kong under JYJE BIOLOGICAL TECH LIMITED